This Privacy Policy applies to all users of Masar Almamlaka and Masar Almamlaka Captain, including Riders and Drivers (including Driver applicants), and to all platforms and services provided through these applications, including our mobile applications, websites, features, and related services (collectively, the “Masar Almamlaka Platform”).
Please remember that your use of the Masar Almamlaka Platform is also subject to our Terms of Service.
When you use the Masar Almamlaka Platform, we collect information you provide, usage information, and information about your device. We may also collect information from third-party services and optional programs, which may be combined with other information we hold about you.
Account Registration
When you create an account on Masar Almamlaka or Masar Almamlaka Captain, we collect information such as your name, email address, phone number, and payment information. You may also choose to provide additional profile information, such as a profile photo, saved addresses, or personal preferences.
Driver Information
If you apply to use Masar Almamlaka Captain as a Driver, we collect information including your name, email address, phone number, date of birth, profile photo, residential address, government-issued identification, driver’s license details, vehicle information, and insurance information. We may also collect banking and tax-related information to process payments. Additional documentation may be required depending on local regulations. Identity verification (such as photographs) may also be requested.
SOS Contact Information
We collect contact list permissions only to allow users and drivers to add SOS emergency contacts within the Rider and Driver applications.
Ratings and Feedback
When you rate or provide feedback about Riders or Drivers, we collect the information you submit.
Communications
When you contact us, or when we contact you, we collect the content of communications, including messages and attachments.
Location Information
Accurate location data is essential for providing ride services.
Riders: We collect precise location data when the app is open and in use, including during active trips.
Drivers: We collect precise location data when the app is in driver mode and for a limited time after driver mode is disabled to detect incidents or complete safety-related processes.
Usage Information
We collect information related to your use of the platform, such as ride dates, times, routes, destinations, payments, and interactions with our apps and website.
Device Information
We collect information about the devices used to access the platform, including device model, IP address, operating system, carrier, language settings, identifiers, and push notification tokens. For Drivers, we may also collect motion and sensor data such as speed and acceleration.
Communications Between Riders and Drivers
Calls and messages between Riders and Drivers may be facilitated through third-party services to protect privacy. We may collect metadata related to these communications and, where legally permitted, may monitor or record communications for safety and quality purposes.
Address Book Contacts
If you grant permission, we may access your contact list solely for features such as referrals or SOS contact setup.
Cookies, Analytics, and Third-Party Technologies
We use cookies, SDKs, analytics tools (such as Google Analytics), and similar technologies to improve user experience, understand usage patterns, enhance security, and provide relevant advertising. You may control cookie preferences through your browser settings.
Third-Party Services
We may receive information from third-party providers such as background check services, insurance partners, payment processors, and fraud prevention services.
Enterprise, Concierge, and Referral Programs
We may receive information from employers, organizations, referral partners, or other users who request or pay for rides on your behalf.
Other Sources
We may receive information from public authorities, law enforcement, insurers, or other third parties in connection with incidents, claims, or legal matters.
We use personal information to:
Provide and operate the Masar Almamlaka Platform
Maintain safety and security
Support Riders and Drivers
Improve our services
Comply with legal obligations
This includes verifying identity, processing payments, enabling ride coordination, providing customer support, conducting research and development, preventing fraud, and responding to legal requests.
We do not sell your personal information.
Riders and Drivers may see limited profile, ride, and vehicle information necessary to complete a trip.
Phone numbers are masked unless explicit consent is provided.
Shared rides may display limited information between Riders for safety.
Ride details may be shared with third parties who request or pay for rides on your behalf.
We may share personal information with trusted service providers for purposes such as:
Payment processing
Identity verification
Fraud prevention
Customer support
Analytics and marketing
Insurance and legal compliance
We may disclose information to comply with laws, respond to legal processes, protect rights and safety, or investigate fraud or unlawful activity.
In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of the transaction.
We may share information when you explicitly authorize us to do so.
We retain personal data only as long as necessary for business, legal, and regulatory purposes. We use reasonable technical and organizational safeguards to protect your data, but no system can be guaranteed to be completely secure.
You have the right to:
Access and update your account information
Request deletion of your account
Opt out of marketing communications
Control location, notification, and cookie settings
Request information about how your data is used and shared
Requests may require identity verification. We aim to respond within 45 days.
The Masar Almamlaka Platform is not intended for children under the age of 13. We do not knowingly collect data from children under 13. If such data is discovered, it will be deleted promptly.
Our apps and website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
We may update this Privacy Policy from time to time. Updates will be posted on our platform and website. Continued use of the services means you accept the updated policy.
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Developer Name: Lilipop
Apps: Masar Almamlaka & Masar Almamlaka Captain
Website: https://mishwarcar.com/
Support Email: lilinsier25@gmail.com